Orders are processed within 1–2 business days (Mon–Fri, excluding holidays). Standard delivery takes 3–7 business days after shipping. Shipping is FREE on all standard orders shipped within the continental United States. See our full Shipping Policy for Alaska, Hawaii, international, and PO Box details.

We accept returns of unopened products in original packaging within 30 days of delivery. If you experience a skin reaction or sensitivity, please contact us even after opening — we review irritation cases individually. For damaged, defective, or wrong items, we cover the return shipping and send a free replacement or full refund. Read our complete Refund Policy for full conditions and the step-by-step process.

Yes. Every product sold on mrsmeyersell.shop is sourced through authorized distribution channels and shipped in original factory packaging with lot numbers and expiration dates intact. We maintain lot-level traceability records and conduct periodic incoming inspections. If you ever have a concern about a product, please contact us — we stand behind every order. See our Product Authenticity Statement for full details.

First, please check with neighbors, building management, leasing office, or your local carrier facility — packages are sometimes left in a safe alternate location or held at a carrier pickup point. If the package is still missing after 24 hours, please contact us within 7 calendar days of the marked delivery date. We’ll open a carrier investigation and help resolve it — either by filing a claim, arranging a replacement, or processing a refund, depending on the investigation outcome.

Yes — we make a special exception for skin sensitivity and irritation reactions, even if the product has been opened. Please contact us within 30 days of delivery with a brief description and photos if possible. We review these cases promptly and issue refunds when approved. Always recommend a small patch test on the inner elbow 24-48 hours before full use — especially if you have known fragrance or botanical allergies.